Frequently asked questions

1. Click on the menu item ‘Sports eyewear’ to see which sports eyewear is currently available in our online shop.
2. Click on the item you would like to purchase. On the product description page, you will find all the information about the item you have selected (including pictures, specifications and pricing). You can also try them on using our Virtual Try-on tool.
3. Click the ‘Add to cart’ button to add the eyewear of your choice to your shopping cart. You can then choose either to continue shopping or ‘Go to checkout’.
4. You can place your order either as a guest, using your existing account or by creating a new account.
5. In your shopping cart, you will see a list of all the items you have selected. You also have the option to remove or change the quantity of any item in your shopping cart. You will also see the total price for your order, including VAT.
6. Please enter your details (first name and surname, email address and delivery address). If your delivery address is the same as your billing address, please choose the option for this or else enter the correct billing address. We can only ship to addresses inside the country served by the online shop you are using.
7. Next, please select the payment method you wish to use (credit card, Sofort bank transfer or PayPal) and enter your payment details.
8. To finish placing your order, please review the items in your shopping basket one last time and confirm that you have read and accepted our General Terms and Conditions (GTC). You will then be transferred to our payment service provider to complete your purchase using the payment method of your choice. After your payment has successfully been completed, you will be redirected to the order confirmation page on the evil eye website. You will also receive a confirmation email containing your order details. In certain exceptional cases, it may take a little longer before you receive your confirmation email.

Once your order is successfully completed, we will send an order confirmation to the email address provided. Your order is completed once Silhouette International Schmied AG sends the shipping confirmation. If you do not receive a shipping confirmation in your inbox, please check your spam folder.

You may specify a delivery address that is different from your billing address. We are happy to send your order to a different delivery address. During checkout, please enter the delivery address of your choice and indicate whether the billing address is different from the delivery address. The delivery address must be located in your country.

We currently offer the following payment options:

Credit card
When you pay by credit card, you will be asked to enter your credit card details during the checkout process. Your details will be transferred to us securely using SSL encryption. The payment transaction is automatically carried out by the credit card company. Your credit card will be charged immediately and we will process your order. Please note that as of 1 January 2021, all online payments in Europe involving credit cards or digital payment services are subject to two-factor authentication.

PayPal
If you choose this payment option, you will be redirected to PayPal during the checkout process. If you are an existing PayPal customer, please sign in using your login details and complete the payment process. If you do not have a PayPal account, you can sign up as a guest or create a new account. PayPal offers Buyer Protection, so you can place your order with complete peace of mind. If anything goes wrong with your order, you will receive a full refund from PayPal.
As soon as you place your order, the payment will be deducted from the bank account linked to your PayPal account. The benefit to you is that the order is processed more quickly and will often be shipped on the same day (if the items are in stock).

In case of any difficulties completing a payment using the payment method of your choice, please check that you have entered all your payment details and filled out all the fields correctly.

If your credit card payment is declined, please check:

• that your credit card has not expired
• that the name printed on your card matches the name on your billing address
• your credit limit
• that you have entered the correct card security code (CSC)
• that 3D Secure is activated, because the transaction will be carried out using two-factor authentication (3D Secure)

Your invoice will be enclosed in the parcel with your order. If your billing address differs to your delivery address, your invoice will be posted to your billing address.

Most products are in stock and will be shipped immediately. You will receive them within five working days.

If your product is not in stock, we will do our best to send it to you as soon as possible. If that is the case, we will inform you in a separate email.

If you have created a customer account, you can log in to check your order’s delivery status. As soon as your order is shipped, you will receive an email with a delivery confirmation and tracking code.

Delivery is free of charge for orders with a purchase value of €69 or more. For all orders under €69, a shipping fee of €4,95 will be charged. If you sign up for our newsletter, the shipping fee will be waived regardless of the order value.
In some countries, return shipping costs may not be covered by Silhouette.
For more information, please refer to the Terms and Conditions.

You will find a returns label included in your parcel. If for some reason it is not enclosed, please request a new one from our customer service. Please note that you will need to cover the costs for return shipment and associated customs fees incurred.

If you cancel your order or return any items, any payments we have received from you for these will be reimbursed within fourteen (14) days after we receive notification/the products. Refunds will be issued to the same payment method used to place the original order (unless agreed otherwise).

Please avoid damaging or soiling the goods and, if possible, return them in their original packaging including all accessories (with any protective packaging). You can still cancel your order within the first 14 days even if you no longer have the original packaging. In this case, please pack the item appropriately to ensure it is not damaged during transport.

You still have the right to cancel an order you have placed within the period stated in the T&Cs without stating a reason. This period begins as soon as you or a third party named by you (other than the carrier) has taken possession of the last item of the order.
To cancel an order, please fill out and submit the order cancellation form.
To exercise your right to cancel, you must advise us in writing before the end of the cancellation period.

Our customer service team is available Monday to Friday (8:30 am to 5 pm) and can be reached using the following email address: service.en@evileye.com

You can submit a complaint here: Complaint form

You do not need an account to place an order in the evil eye online shop. You can also place an order as a guest.
If you choose to create an account, you can check the status of your current and past orders any time and update your billing and delivery address. Plus, if you use our Virtual Try-On Tool, you can save your Virtual Try-On images for up to one year.

Registered users can also use the same account to shop on other Silhouette online shops. That means you never have to create a separate account if you wish to buy from other Silhouette online shops.

Please check to make sure you entered the correct login details. If you’ve forgotten your password, click ‘Forgot your password?’ and enter your email-address. We will email you a link to reset your password.

Our high-performance sports eyewear is designed, developed and precision-crafted in Linz, Austria. This enables us to ensure the strictest standards of quality.

At evil eye, our eyewear is made exclusively from PPX®, an ultra-light material that is durable, yet highly flexible. This guarantees a slip-resistant, pressure-free and secure fit. PPX® is also hypo-allergenic.

All evil eye sports eyewear is delivered with a cleaning cloth and matching case.

To ensure perfect vision and functionality, clean the lenses regularly with clean water and a soft cloth. We recommend using the cleaning cloth that comes with your glasses, or a similar micro-fibre eyewear cleaning cloth. You can also use a mild soap, washing-up liquid or standard commercial eyewear cleaners. Never rub the lenses dry, but lightly dab them with a soft cloth or leave them to air dry instead.

To avoid damaging them, always store and transport your sports eyewear in a suitable case.

evil eye sports eyewear offers anti-glare protection and 100% protection against UV rays (UVA/UVB/UVC, up to UV 400). They also protect your eyes from snow, rain and wind. All evil eye sport lenses are made from durable polycarbonate, making them extremely break-resistant.

They do not provide suitable protection against heavy impacts, hard objects, looking directly into the sun, lamps with high radiant energy or sunbeds.

evil eye's POL filter gives you extra protection against bright sunlight and strong reflections. Our polarising lenses ensure relaxed vision, preventing rapid eye fatigue.

Please remember that wearing polarising eyewear may limit your ability to see images on liquid crystal displays such as smartphones, laptops and dashboard displays, etc.

LST® filters enhance contrasts, equalise rapid light-shadow changes and ensure clear vision. LST® reduces light intensity to a comfortable level and helps you perceive different colours more clearly.

This combination of filters offers all the benefits of LST® VARiO in one package: enhanced brightness and contrast, equalised vision during rapid alternations between light and shadow and a self-tinting photochromic filter that adjusts automatically to changing conditions.

These self-tinting VARiO filters adjust seamlessly and automatically to changing light and weather conditions.

We only offer predefined colour and lens variants per model. Please check on evileye.com whether the model of your choice is fitted with a VARiO lens or offers a VARiO lens as a spare part. You can also check your nearest evil eye retailer.

All of our filters, regardless of tint, offer 100% protection against UV-A, UV-B and UV-C radiation.

We can optically glaze all our lens tints, including our self-tinting VARiO lenses.

Seeing as the Space lens is specially designed for use in the high alpine regions to protect against extremely strong UV rays and glare, we therefore do not recommend the Space lens for driving as the tint is too strong for normal use.

evil eye eyewear prides itself in the fact the performance range models come in different sizes. We recommend you best try the eyewear on in the shop as our models also come with angle adjusting hinges and nose pads making the eyewear customisable to your personal needs.

We additionally recommend using our Virtual Try-On feature on the website in order to first virtually try on the eyewear and the various sizes available in that model.

This all depends on your prescription and the evil eye model you choose as we have varying recommended maximum prescription values for certain models. This is due to lens curvature and avoiding any distortion while maintaining optical integrity.

All evil eye sport eyewear can be fitted with prescription lenses. We offer 3 solutions: Direct glazing; adapter glazing and the Clip-in solution. Please go to https://www.evileye.com/en/prescription to learn more.

Yes, all evil eye RX lenses options are available with combined and single vision and progressive vision lenses.

We recommend that you discuss this with your nearest evil eye optical retailer as your prescription will determine which is the best option for you.

All evil eye lenses can be produced to incorporate your prescription. Lens colour remains original to the specific lens.

Yes, all our lenses, plano and prescription lenses are polycarbonate.

As each individual has varying and very specific prescription values, we recommend you discuss this with your nearest evil eye optical retailer who can advise on what solution is best for you.

This is currently not possible. We recommend you visit your nearest evil eye optical retailer by using the online retailer search. The optician can best advise you what solution would suit you best by taking your optical prescription and requirements into account.

Due to the fact that each person’s prescription is unique, there is no standard set price for glazing. The optician can only give a price estimate when they have the customer’s exact prescription data (PD, FTH, lens values and pantascopic tilt) to make a price calculation. Please contact your nearest evil eye optician who can assist you further.

• Participation in the prize draw is open to all individuals who are 18 years of age and above.

• Participation is only possible through completing the online form.

• Participation is free and does not require any purchase obligation.

• Only one entry per person is allowed.

• The terms and conditions are binding and must be adhered to by all participants.

• The Silhouette Group reserves the right to disqualify participants who violate these terms and conditions.

• The winner will be determined by random selection and notified by email.

• The prize will be forfeited if contact is not made within 5 days.

• The prize is not transferable and cannot be redeemed for cash.

• The Silhouette Group reserves the right to cancel or modify the prize draw at any time at its discretion and without prior notice.

• These terms and conditions are subject to the applicable laws and regulations of Austria, and legal recourse is excluded.

Please read our Privacy policy for more information about data protection.

If you bought your eyewear from one of our partner opticians, please contact them for the full details of your warranty.

If you bought your sports eyewear from one of our partner opticians or retailers, they will be able to arrange repairs for you if needed.

If you bought your sports eyewear from the evil eye online shop and need to have them repaired, please email our customer service team:
Germany: de.evileye.service@silhouette-international.com
Austria: at.evileye.service@silhouette-international.com
Switzerland: ch.evileye.service@silhouette-international.com

If your eyewear is still under warranty, our partner optician will be happy to repair them for you free of charge. Please contact your optician if you need to arrange a repair. They can also answer any questions you may have with regard to your warranty.

Please contact your optician directly. They will be able to help you arrange a repair.

Replacement parts are available for all evil eye sports eyewear. This includes items such as the temples, nose bridges and other eyewear parts. Replacing the entire frame is usually not necessary. For advice, please contact your nearest evil eye dealer.

You can submit a complaint here: Complaint form

evil eye sports eyewear is available for sale at our partner opticians. To find a partner optician near you, please use the Retailer Search tool on our website. Our partner opticians can advise you on choosing the right pair of evil eye sports eyewear.

You can also buy evil eye sports eyewear directly from our online shop if you live in:

• Germany
• Austria
• Switzerland

Please use the Retailer Search tool on our website to find an evil eye sports eyewear dealer near you.

You can search by entering the name of your town/city or entering your postcode.

Please click the link below to sign up for our newsletter: Newsletter

Once you have signed up, we will send you an email to confirm. You must click the confirmation link in the email before we can send you our newsletter.

Please check whether our newsletter has ended up in your spam folder. If so, please mark our newsletter as ‘Not spam’ or ‘Trusted’ so that any further newsletters you receive will end up in your inbox.

If you no longer wish to receive our newsletter, please click the ‘Unsubscribe’ link at the bottom of the newsletter email. If you change your mind later, you can always resubscribe to our newsletter to start receiving it again.

Thank you for your interest in our company. We invite you to apply directly on our corporate website for any positions that are currently available.

To see which jobs are currently available, please visit our corporate website.

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.

Accessibility Statement

Accessibility means that all people – regardless of individual abilities or limitations – can use digital services without restriction. The goal is to provide all users with equal access to information, functions, and services.

As a privately-run company, our aim is to make our digital offerings as accessible as possible. We follow the requirements of the Accessibility Act (BaFG) in conjunction with Directive (EU) 2019/882 on the accessibility requirements for products and services. The technical implementation is based on the criteria of the European Standard EN 301 549, version 3.2.1 – in particular, the guidelines of the Web Content Accessibility Guidelines (WCAG) 2.1 at conformance level AA.

This accessibility statement applies to the following websites:

www.silhouette.com

www.evileye.com

www.neubau-eyewear.com

Status of compatibility with the requirements
The websites mentioned above are currently only partially compliant with the requirements of WCAG 2.1 (conformance level AA) and EN 301 549 V3.2.1 (2021-03) due to the non-conformities and exceptions listed below.

Non-accessible content
The following content is a selection of elements that are not accessible and the reasons why:

Incompatibility with accessibility regulations

Keyboard navigation: Not all interactive elements, such as product filters, contact forms, or cookie settings, are accessible via keyboard. Skip links are partly missing. The focus order is not consistently logical.

Focus visibility: The keyboard focus is not or barely visible on several pages.

Alternative texts: Alt texts are missing or insufficient for product images, icons (e.g., wishlist), logos, and social media links.

Structure and headings: The heading structure on several pages is not meaningful or incomplete. Some forms are embedded as iFrames and lack accessible labeling.

Color contrast: Some texts and interactive elements do not meet the required contrast ratios, especially for text over images or in the header.

Zoom and text enlargement: Some content is not specified using relative units, and zooming in (>200%) leads to overlapping and limited usability.

Screen reader compatibility: Some content is read twice or not at all, ARIA roles are incomplete or incorrect. Some features (e.g., menus, filters) are only partially usable with VoiceOver or NVDA.

Multilingual content: English content is not always marked as such.

Video elements: Background videos do not stop automatically and cannot be manually deactivated.

Disproportionate burden
Certain adaptations, such as a complete restructuring of the HTML semantics or a redesign of shop components – including some color contrast adjustments – currently constitute a disproportionate burden as defined by Article 5 of Directive (EU) 2016/2102. Nonetheless, continuous improvements are being implemented!

Creation of this accessibility statement
This statement was created on June 25, 2025, based on a basic audit conducted in April 2025 by external auditors (APPtimal/margenta). The detailed review covered the homepage, product overview pages, and the contact page.

Feedback and contact information
If you notice additional barriers on our websites or require information in an accessible format, please contact us at:

service.en@evileye.com

We strive to respond to all inquiries promptly.

Enforcement procedure
If you do not receive a satisfactory response to your accessibility request, you may contact the arbitration body in accordance with § 14 BaFG:
Arbitration Board for Disability Equality
Federal Ministry of Social Affairs – National Office for Accessibility
Email: office@sozialministeriumservice.at
Web: www.sozialministeriumservice.at

You've seen some sports glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the eyewear are displayed in the right size. Now you're all set to try on models from our wide range of sport glasses that are available to try with our Virtual Try-On tool.

The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

You can find the Virtual Try-On tool on the evil eye website. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

Yes, the Virtual Try-On tool allows you to download the video footage as an image.

You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

The credit card is used to help scale the eyewear so that they are displayed on the face in the right size.

Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

The sport glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

There is an icon that shows which products have a Virtual Try-On option.

If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

If you would like to contact our online shop with any questions related to your order, delivery, payment, products, etc., please email us: service.en@evileye.com

You can also reach us any time by submitting your query using our contact form.

You can now reach us via our WhatsApp chatbot as well. Feel free to try it out here.

If you are a business customer (eye care professional), please contact our local support team in your country.

We will respond to all queries as quickly as possible. In some cases, it may take longer to get back to you. Thank you for your patience!

You can submit a complaint here: Complaint form

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.