Frequently asked questions

We currently offer the following payment options:

Credit card
When you pay by credit card, you will be asked to enter your credit card details during the checkout process. Your details will be transferred to us securely using SSL encryption. The payment transaction is automatically carried out by the credit card company. Your credit card will be charged immediately and we will process your order. Please note that as of 1 January 2021, all online payments in Europe involving credit cards or digital payment services are subject to two-factor authentication.

PayPal
If you choose this payment option, you will be redirected to PayPal during the checkout process. If you are an existing PayPal customer, please sign in using your login details and complete the payment process. If you do not have a PayPal account, you can sign up as a guest or create a new account. PayPal offers Buyer Protection, so you can place your order with complete peace of mind. If anything goes wrong with your order, you will receive a full refund from PayPal.
As soon as you place your order, the payment will be deducted from the bank account linked to your PayPal account. The benefit to you is that the order is processed more quickly and will often be shipped on the same day (if the items are in stock).

SOFORT bank transfer
If you choose to pay by SOFORT bank transfer, you will be redirected to the website of the online payment provider SOFORT GmbH. SOFORT bank transfer is also subject to the Second EU Payment Services Directive (PSD2). This means you will also need to verify your identity using two-factor authentication. If you choose to use SOFORT bank transfer to process your payment, you will be asked to log in to your bank account online. You will then be asked to complete a second authentication, which varies depending on your bank (for example, scanning your fingerprint on your smartphone or entering a TAN code). By logging in, you grant SOFORT access to your bank account. You then confirm that you wish to transfer the payment to us. Please note that we have no influence over the way SOFORT collects, uses and processes your (payment) data. Once we receive payment confirmation from SOFORT, we will officially accept and start processing your order. You will receive further information during the order process. Please refer to SOFORT’s privacy policy, which is displayed separately when you use their service, as well as their statements regarding PSD2.

In case of any difficulties completing a payment using the payment method of your choice, please check that you have entered all your payment details and filled out all the fields correctly.

If your credit card payment is declined, please check:

• that your credit card has not expired
• that the name printed on your card matches the name on your billing address
• your credit limit
• that you have entered the correct card security code (CSC)
• that 3D Secure is activated, because the transaction will be carried out using two-factor authentication (3D Secure)

Your invoice will be enclosed in the parcel with your order. If your billing address differs to your delivery address, your invoice will be posted to your billing address.

Most products are in stock and will be shipped immediately. You will receive them within five working days.

If your product is not in stock, we will do our best to send it to you as soon as possible. If that is the case, we will inform you in a separate email.

If you have created a customer account, you can log in to check your order’s delivery status. As soon as your order is shipped, you will receive an email with a delivery confirmation and tracking code.

We currently ship to:

• Austria
• Germany
• Switzerland
• Italy
• Spain
• Belgium
• The Netherlands
• USA
• Poland
• Denmark

Shipping is generally free of charge, regardless of the order value. Free return shipping is not available in all countries. Please see our General Terms and Conditions for more information.

You will find a returns label included in your parcel. If for some reason it is not enclosed, please request a new one from our customer service. You do not have to pay any shipping costs when returning an item.

If you cancel your order or return any items, any payments we have received from you for these will be reimbursed within fourteen (14) days after we receive notification/the products. Refunds will be issued to the same payment method used to place the original order (unless agreed otherwise).

Please avoid damaging or soiling the goods and, if possible, return them in their original packaging including all accessories (with any protective packaging). You can still cancel your order within the first 14 days even if you no longer have the original packaging. In this case, please pack the item appropriately to ensure it is not damaged during transport.

You still have the right to cancel an order you have placed within the period stated in the GTC without stating a reason. This period begins as soon as you or a third party named by you (other than the carrier) has taken possession of the last item of the order.
To cancel an order, please fill out and submit the order cancellation form.
To exercise your right to cancel, you must advise us in writing before the end of the cancellation period.

Our customer service team is available Monday to Friday (8 am to 8 pm) and Saturday (9 am to 12 noon) and can be reached using the following email address: service.en@evileye.com

You do not need an account to place an order in the evil eye online shop. You can also place an order as a guest.
If you choose to create an account, you can check the status of your current and past orders any time and update your billing and delivery address. Plus, if you use our Virtual Try-On Tool, you can save your Virtual Try-On images for up to one year.

Registered users can also use the same account to shop on other Silhouette online shops. That means you never have to create a separate account if you wish to buy from other Silhouette online shops.

In the upper right side of the page, click ‘Login’. You will then be transferred to a page where you can either log in (if you have already created an account) or create a new account, so you do not have to re-enter your details the next time you want to place an order. You can also log into your account during checkout.

Please check to make sure you entered the correct login details. If you’ve forgotten your password, click ‘Forgot your password?’ and enter your email-address. We will email you a link to reset your password.

Our high-performance sports eyewear is designed, developed and precision-crafted in Linz, Austria. This enables us to ensure the strictest standards of quality.

To ensure perfect vision and functionality, clean the lenses regularly with clean water and a soft cloth. We recommend using the cleaning cloth that comes with your glasses, or a similar micro-fibre eyewear cleaning cloth. You can also use a mild soap, washing-up liquid or standard commercial eyewear cleaners. Never rub the lenses dry, but lightly dab them with a soft cloth or leave them to air dry instead.

evil eye sports eyewear offers anti-glare protection and 100% protection against UV rays (UVA/UVB/UVC, up to UV 400). They also protect your eyes from snow, rain and wind. All evil eye sport lenses are made from durable polycarbonate, making them extremely break-resistant.

They do not provide suitable protection against heavy impacts, hard objects, looking directly into the sun, lamps with high radiant energy or sunbeds.

Polarized
The POL filter gives you extra protection against bright sunlight and strong reflections. Our polarized lenses ensure relaxed vision, preventing rapid eye fatigue.

Please remember that wearing polarized eyewear may limit your ability to see images on liquid crystal displays such as smartphones, laptops and dashboard displays, etc.

LST®
LST^®lenses enhance contrasts, equalise rapid light-shadow changes and ensure clear vision. LST® reduces light intensity to a comfortable level and helps you perceive different colours more clearly.

LST® VARiO
This combination of lens tints offers all the benefits of LST^® and VARiO in one package: enhanced brightness and contrast, equalised vision during rapid alternations between light and shadow and a photochromic lens that adjusts automatically to changing conditions.

VARiO
The photochromic VARiO lenses adjust seamlessly and automatically to changing light conditions.

We only offer predefined colour and lens variants per model. Please check on evileye.com whether the model of your choice is fitted with a VARiO lens or offers a VARiO lens as a spare part. You can also check your nearest evil eye retailer.

evil eye eyewear prides itself in the fact the performance range models come in different sizes. We recommend you best try the eyewear on in the shop as our models also come with angle adjusting hinges and nose pads making the eyewear customisable to your personal needs.

We additionally recommend using our Virtual Try-On feature on the website in order to first virtually try on the eyewear and the various sizes available in that model.

All evil eye sport eyewear can be fitted with prescription lenses. We offer 3 solutions: Direct glazing; adapter glazing and the Clip-in solution. Please go to https://www.evileye.com/en/prescription to learn more.

We recommend that you discuss this with your nearest evil eye optical retailer as your prescription will determine which is the best option for you.

All evil eye lenses can be produced to incorporate your prescription. Lens colour remains original to the specific lens.

As each individual has varying and very specific prescription values, we recommend you discuss this with your nearest evil eye optical retailer who can advise on what solution is best for you.

This is currently not possible. We recommend you visit your nearest evil eye optical retailer by using the online retailer search. The optician can best advise you what solution would suit you best by taking your optical prescription and requirements into account.

• Participation in the prize draw is open to all individuals who are 18 years of age and above.

• Participation is only possible through completing the online form.

• Participation is free and does not require any purchase obligation.

• Only one entry per person is allowed.

• The terms and conditions are binding and must be adhered to by all participants.

• The Silhouette Group reserves the right to disqualify participants who violate these terms and conditions.

• The winner will be determined by random selection and notified by email.

• The prize will be forfeited if contact is not made within 5 days.

• The prize is not transferable and cannot be redeemed for cash.

• The Silhouette Group reserves the right to cancel or modify the prize draw at any time at its discretion and without prior notice.

• These terms and conditions are subject to the applicable laws and regulations of Austria, and legal recourse is excluded.

Please read our Privacy policy for more information about data protection.

If you bought your eyewear from one of our partner opticians, please contact them for the full details of your warranty.

If you bought your sports eyewear from one of our partner opticians or retailers, they will be able to arrange repairs for you if needed.

If you bought your sports eyewear from the evil eye online shop and need to have them repaired, please email our customer service team:
Germany: de.evileye.service@silhouette-international.com
Austria: at.evileye.service@silhouette-international.com
Switzerland: ch.evileye.service@silhouette-international.com

If your eyewear is still under warranty, our partner optician will be happy to repair them for you free of charge. Please contact your optician if you need to arrange a repair. They can also answer any questions you may have with regard to your warranty.

Please contact your optician directly. They will be able to help you arrange a repair.

Replacement parts are available for all evil eye sports eyewear. This includes items such as the temples, nose bridges and other eyewear parts. Replacing the entire frame is usually not necessary. For advice, please contact your nearest evil eye dealer.

evil eye sports eyewear is available for sale at our partner opticians. To find a partner optician near you, please use the Retailer Search tool on our website. Our partner opticians can advise you on choosing the right pair of evil eye sports eyewear.

You can also buy evil eye sports eyewear directly from our online shop if you live in:

• Germany
• Austria
• Switzerland

Please use the Retailer Search tool on our website to find an evil eye sports eyewear dealer near you.

You can search by entering the name of your town/city or entering your postcode.

Please click the link below to sign up for our newsletter: Newsletter

Once you have signed up, we will send you an email to confirm. You must click the confirmation link in the email before we can send you our newsletter.

Please check whether our newsletter has ended up in your spam folder. If so, please mark our newsletter as ‘Not spam’ or ‘Trusted’ so that any further newsletters you receive will end up in your inbox.

If you no longer wish to receive our newsletter, please click the ‘Unsubscribe’ link at the bottom of the newsletter email. If you change your mind later, you can always resubscribe to our newsletter to start receiving it again.

Thank you for your interest in our company. We invite you to apply directly on our corporate website for any positions that are currently available.

To see which jobs are currently available, please visit our corporate website.

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.

You've seen some sports glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the eyewear are displayed in the right size. Now you're all set to try on models from our wide range of sport glasses that are available to try with our Virtual Try-On tool.

The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

You can find the Virtual Try-On tool on the evil eye website. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

Yes, the Virtual Try-On tool allows you to download the video footage as an image.

You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

The credit card is used to help scale the eyewear so that they are displayed on the face in the right size.

Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

The sport glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

There is an icon that shows which products have a Virtual Try-On option.

If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

If you would like to contact our online shop with any questions related to your order, delivery, payment, products, etc., please email us: service.en@evileye.com

You can also reach us any time by submitting your query using our contact form.

If you are a business customer (eye care professional), please contact our local support team in your country.

We will respond to all queries as quickly as possible. In some cases, it may take longer to get back to you. Thank you for your patience!

evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.